Delivery/Postage & Lead-times
As of 1st July our lead-times have changed – We aim to dispatch all items in a timely manner.
You now have the option to select your own level of priority when ordering, We now offer a FREE shipping option as well as a first class and Special next day delivery if ordered by 12pm.
FREE SHIPPING – posted via Royal Mail 48 (2nd Class) Your order will be dispatched within 3-7 working days. (please note, this method is not Tracked or Insured, Unfortunately The Little Keepsake Company can accept no repsposibilitsy for Non Arrival or Items Damaged in Transit with this method of postage. We can however provide proof of postage)
1st Class Shipping – posted via Royal Mail 24 – We aim to have your order to you within 3 working days. This is dependent upon time of ordering and is not guarenteed. This Method Requires a signature and is Tracked and compensated.
Special Delivery – for when you need your item urgently. If you order by 12pm We will dispatch the very same day. This method Guarantees delivery of your item by 1pm the NEXT DAY – your item must be signed for and is Fully Tracked and Insured.
Late/non arrival of an order
If your delivery is late or does not arrive within the specified time scale please contact us. In the event of a non-delivery we have to wait 18 working days from original dispatch before we can claim through Royal Mail. This is the period of time the Royal Mail allows before they classify a parcel as lost.
Our postage rates and lead-times are dependent on the item ordered.
Each product has a specific lead-time. Guidelines are detailed below:
HANDMADE HAND/FOOT FINGERPRINT ORDERS.
Impression kits are dispatched by 2nd Class within 24 hours of receiving your order and will fit through a standard letterbox.
Finished items are dispatched within 4-6 weeks of receiving the impression kit back from the customer. Depending on our current lead-time. They are sent on a Royal Mail signed for service. We charge £6.50 for postage and packaging of handcrafted items. This is for a service, which provides security and piece of mind!
Overseas orders may be subject to import duties, which are valid in your country for which you are responsible.
At busy times of the year such as Christmas, Mothers Day & Fathers Day Production turnaround times may be longer. Full details will appear on the website and we will contact customers where appropriate.
Christmas / Mothers Day / Fathers Day
Due to the high number of orders placed at these times, we will clearly state on our website the latest time for ordering and returning of impressions/prints. We will also add a specific postage service for these occasions. Any orders placed, or impressions returned after these dates cannot be guaranteed for delivery before that occasion. We are unable to accept cancellation of any orders missing these deadlines once your impressions have been returned.
Gift Packs must be redeemed within 6 months of dispatch. If they are redeemed after this date there may be an additional cost due to the fluctuations in the price of silver.