The Process is very simple!
Included in your order is the choice to have a free printing kit.. You can choose from fingerprint. Handprint, footprint or paw print. You then return this print to us and we can work our magic in the studio to create your piece of jewellery!
You may wish to supply us with a print which is fine! You can either post this to us, or scan and email us a copy.
HOW TO ORDER
Browse our jewellery, select your piece, add your personalization, combine with a necklace or bracelet and add to your shopping bag.
Our secure checkout is powered by sage pay so you can have complete peace of mind. You can pay by Mastercard, Visa credit or debit card and PayPal.
If you would like to discuss your order before proceedeing please contact us! We will be more than happy to help!
WHAT HAPPENS NEXT?
Once we have confirmation of your order, you will also get an order confirmation on email! If for any reason you dont get a confirmation email, it would be adviseable to contact us.
If requested in the ordering process your kits will be sent out to you. We will keep a copy of and hand/foot/paw prints on file, should you wish to place another order in the future!
TAKING THE PRINTS
Taking the prints is such fun! Magical, Amazing and super clever all rolled into one!
If you have tiny babies it is best to have an extra pair of hands with you so one can hold the baby and the other can do the print. As babies fists naturally clench tighter when hungry, I always recommend doing it whilst or right after feeding. Alternatively whilst sleeping is another great option. You can tape the print card on a hard back book to make it portable and easy.
A little tip we have found useful is – don’t press too hard onto the paper, it is a natural instinct to press down firmly, but in fact the reactive paper is very responsive and the lighter you press the more lines and detail you will get in your print.
Please dont worry if you get a wee little smudge! We are a dab hand in the design studio and are now experts at removing these!
HOW LONG WILL MY ORDER TAKE?
We aim to get your jewellery to you as quickly as possible, although we never compromise on the amount of care that goes into each piece. Our lead time varies throughout the year and is often as long as 8 weeks leading up to christmas, mothers day and fathers day. Currently our lead time is around 4-5 weeks. If you need your order urgently, you can select a fast track service at checkout.
Your jewellery is made from Sterling Silver.
The law stipulates that pieces of jewellery under 7.78 grams do not require hallmarking.
Therefore most of our pieces will arrive unhallmarked.
We actually like the fact our deigns are not altered by hallmarking. However should you wish to have your piece hallmarked you can get in touch and we can arrange this for a small additional charge.
We Post internationally! So wherever you on in the world we can make a treasured piece of jewellery for you!
Uk postage will arrive through the royal mail network! And will require your signature. Should you be out or at work when your postie arrives you can collect from your local sorting office or rearrange a delivery online.
All our jewellery arrives in a beautiful gift box which is FREE!
In the unlikely event that you receive your jewellery damaged or faulty then please get in touch – we pride ourselves on excellent and personal customer service and will do our very best to resolve any problem you may have.