Delivery & Postage

Please note – these options changed on 8th November at 4pm (orders placed before this time would have had different options available)

We aim to get your item to you as quickly as possible, 2 things affect how quickly you receive your item. Our Handling time and the method of postage selected.

Our handling time is currently 1-7 days. If you need your item urgently please use our Express Delivery Service (more info below)

We use Royal Mail as our Delivery Provider for piece of mind and security. Please note if we require anything from you – i.e. handprints, footprints, fingerprints, doodles/handwriting or scan prints, our handling time will commence from when we confirm we have received these. If you are unsure please contact us on 01326 290046.

You have the following options to select for postage (excludes handcrafted):

For Orders Under £35

Second Class – Signed For – £2

Our royal mail second class service costs just £2 and requires a signature upon delivery. It is insured. If you are not available to sign for the package it will be taken to your local delivery office for you to collect.

Please allow up to 8-12 working days for arrival from when you order. Please note this is an estimate and may increase at peak gifting times.

THIS SERVICE IS FREE ON ORDERS OVER £35

First Class – Signed For – £3

 Our Royal Mail First Class Signed For Service costs just £3. This service requires a signature. If you aren’t available to sign for the parcel it will be sent to your local delivery office for collection. This service is also Insured. Please allow up to 7-10 working days for delivery. Please note this is an estimate and may increase at peak gifting times.

EXPRESS – Royal Mail Special Delivery

Our Express service guarantees your order by 1pm the following day if you order by midday Monday-Thursday. Please be aware if you order after Midday on a Friday, or on Saturday or Sunday, your order will be dispatched on Monday. If you order on a Bank Holiday your order will be dispatched the next working day. This service is fully tracked and insured.

 

For Orders OVER £35

Second Class – Signed For – FREE

Our royal mail first second class service costs is free for orders over £35 and requires a signature upon delivery. It is insured. If you are not available to sign for the package it will be taken to your local delivery office for you to collect.

Please allow up to 7-10 working days for arrival. Please note this is an estimate and may increase at peak gifting times.

First Class – Signed For – 2

Our Royal Mail First Class Signed For Service costs just £2 for orders over £35. This service requires a signature. If you aren’t available to sign for the parcel it will be sent to your local delivery office for collection. This service is also Insured. Please allow up to 7 working days for delivery. Please note this is an estimate and may increase at peak gifting times.

EXPRESS – Royal Mail Special Delivery

Our Express service guarantees your order by 1pm the following day if you order by midday Monday-Thursday. Please be aware if you order after Midday on a Friday, or on Saturday or Sunday, your order will be dispatched on Monday. If you order on a Bank Holiday your order will be dispatched the next working day. This service is fully tracked and insured.

 

PLEASE ENSURE YOU INPUT THE CORRECT ADDRESS WHEN ORDERING, IF YOU PROVIDE US WITH THE WRONG ADDRESS, YOUR ITEM WILL BE POSTED TO THE WRONG ADDRESS. PLEASE ALSO ENSURE THAT YOUR ADDRESS IN PAYPAL IS UP TO DATE IF USING PAYPAL EXPRESS CHECKOUT. WE CANNOT ACCEPT RESPONSIBILITY FOR ANY PART OF THE ADDRESS BEING INCORRECT.

 

 

 

HANDCRAFTED JEWELLERY 

Our postage rates and lead-times are dependent on the item ordered.

Each product has a specific lead-time.  Guidelines are detailed below:

 

HANDMADE HAND/FOOT FINGERPRINT ORDERS.

Impression kits are dispatched by 2nd Class within 24 hours of receiving your order and will fit through a standard letterbox.

Finished items are dispatched within 2-4 weeks of receiving the impression kit back from the customer, Depending on our current lead-time. They are sent on a Royal Mail signed for service. We charge £6.50  for postage and packaging of handcrafted items. This is for a service, which provides security and piece of mind!

Overseas orders may be subject to import duties, which are valid in your country for which you are responsible.

At busy times of the year such as Christmas, Mothers Day & Fathers Day Production turnaround times may be longer. Full details will appear on the website and we will contact customers where appropriate.

Christmas / Mothers Day / Fathers Day

Due to the high number of orders placed at these times, we will clearly state on our website the latest time for ordering and returning of impressions/prints. We will also add a specific postage service for these occasions. Any orders placed, or impressions returned after these dates cannot be guaranteed for delivery before that occasion. We are unable to accept cancellation of any orders missing these deadlines once your impressions have been returned.

CHRISTMAS DEADLINE FOR ORDERING HANDCRAFTED ITEMS—  28th OCTOBER

DEADLINE FOR RECIEVEING PRINTS — 10th NOVEMBER

Gift packs

Gift Packs must be redeemed within 6 months of dispatch. If they are redeemed after this date there may be an additional cost due to the fluctuations in the price of silver.