Delivery & Postage

We aim to get your item to you as quickly as possible, 2 things affect how quickly you receive your item. Our Handling time and the method of postage selected.

Our handling time is currently 1-7 working days. Occasionally it can take a little longer for personalised items, especially in peak gifting periods.   If you need any item urgently (including personalised items) please use our Express Delivery Service (more info below).  Our working hours are Monday – Friday, 9-5. If you are unsure  of anything please contact our customer care team on 01326 290046.

Please note if we require anything from you – i.e. handprints, footprints, fingerprints, doodles/handwriting or scan prints, our handling time will commence from when we confirm we have received these. If you are unsure please contact us on 01326 290046.

We use Royal Mail as our Delivery Provider for piece of mind and security. Royal Mail has the very best rate of accuracy for delivery.  All serviced we use are now Tracked. We have selected this service as is doesn’t require a signature. It is scanned on delivery which allows your parcel to be tracked at every step pf the way. So even if you are not home, your item can still be safely delivered. Most of our items will fit through a standard letter box, this excluded our bulkier items such as items requiring a frame.  If you are unsure please contact us on 01326 290046.

You have the following options to select for postage:

STANDARD SHIPPING – Non Insured 

This service is no longer available for Christmas Delivery on Personalised items.

You may still select this service for non personalised orders.

This service ships via Royal mail 1st Class Large Letter, Once dispatched, this service aims to deliver within 2 working days, however this is not guaranteed.

 

STANDARD SHIPPING – Insured – SIGNATURE REQUIRED

This service is no longer available for Christmas Delivery on Personalised items.

You may still select this service for non personalised orders.

This service ships vis Royal mail 1st Class Signed For, Once dispatched, this service aims to deliver within 2 working days, however this is not guaranteed.

GUARANTEED CHRISTMAS DELIVERY – £7.50

Available on Personalised items.

Please note, our handling time on Personalised orders is higher than usual during this peak gifting period.

If you select this option your order will be dispatched via Royal Mail Special Delivery. Once we dispatch your item it will be Guaranteed to arrive the next day before 1pm. We will be dispatching items up to Saturday 22nd December, in line with Royal Mails Christmas delivery Policy. This Service with Royal Mail is delivering up to Christmas Eve. If you Required your item more urgently you may select our FAST TRACK NEXT DAY SERVICE, which will arrive Next Day if ordered by Midday.

For more information, you can view royal mail Christmas Delivery here

FAST TRACK EXPRESS – Royal Mail Special Delivery -£10

Available on all orders

Our Express service guarantees your order by 1pm the following day if you order by midday Monday-Thursday. Please be aware if you order after Midday on a Friday, or on Saturday or Sunday, your order will be dispatched on Monday. If you order on a Bank Holiday your order will be dispatched the next working day. This service is fully tracked and insured.

EXPRESS – Royal Mail – Saturday Guaranteed delivery – £12.50

Available on all orders

Our Express Saturday service guarantees your order by 1pm on a Saturday if you order Before Midday on a  Friday , Please be aware if you order after 1pm on a Friday, or on Saturday or Sunday, your order will be dispatched on Monday. If you order on a Bank Holiday your order will be dispatched the next working day. This service is fully tracked and insured.

 

PLEASE ENSURE YOU INPUT THE CORRECT ADDRESS WHEN ORDERING, IF YOU PROVIDE US WITH THE WRONG ADDRESS, YOUR ITEM WILL BE POSTED TO THE WRONG ADDRESS. PLEASE ALSO ENSURE THAT YOUR ADDRESS IN PAYPAL IS UP TO DATE IF USING PAYPAL EXPRESS CHECKOUT. WE CANNOT ACCEPT RESPONSIBILITY FOR ANY PART OF THE ADDRESS BEING INCORRECT

PLEASE NOTE: WE DO NOT RECOMMEND POSTING TO A BUSINESS ADDRESS – IF YOU CHOSE TO POST TO A WORK ADDRESS, THIS IS ENTIRELY AT YOUR OWN RISK.

Gift packs

Gift Packs must be redeemed within 6 months of dispatch. If they are redeemed after this date there may be an additional cost due to the fluctuations in the price of silver.