Delivery & Postage

Recommended Dates for Mothers Day orders

Sunday 24th March (midnight)  – Last recommended date for STANDARD Delivery

Wednesday 27th March (Midday) – Last recommended date for PREMIUM Delivery

Thursday 28th March (3pm) – Cutoff for EXPRESS WEEKDAY SHIPPING (Guaranteed the next weekday)

Friday 29th March (3pm) – Cutoff for EXPRESS SATURDAY SHIPPING (Guaranteed to deliver Saturday before 1pm)

Please note for our EXPRESS SERVICES a signature is required.

 

For more information on all services, please see our delivery info below.

 

DELIVERY

We aim to dispatch all orders the very same day when ordered by 1pm. During busier peak gifting times this may be extended. If you require your order guaranteed the following day you have our Fast Track EXPRESS Guaranteed Service which you may use up until 3pm to guarantee your item the next day. (excludes Sunday)

You have the following options to select for postage:

STANDARD DELIVERY – Delivers within 3- 5 working days

This service ships via TRACKED 48, Once dispatched, this service aims to deliver within 2 working days.

This is a fully tracked service and includes proof of delivery when the item is delivered to your specified address.

 

PREMIUM DELIVERY – Delivers within 1-3 working days

This service ships via TRACKED 24, Once dispatched, this service aims to deliver the next day but this is not guaranteed.

This is a fully tracked service and includes proof of delivery when the item is delivered to your specified address.

 

EXPRESS FAST TRACK WEEKDAY DELIVERY – Guaranteed to arrive the next working day by 1pm

This Fast track service ships via Royal Mail Special Delivery. This guarantees you will receive your item before 1pm next day. You can order up to 4pm and your item will be dispatched the same day.

This service is fully tracked and requires a signature. If you are not home, the postman will take your parcel tot he local delivery office for collection. They will also leave a calling card for you to arrange redelivery if you prefer.

Please note:

If you order on a Friday Before 4pm this service will deliver Monday. (You may select the Saturday Fast Track Delivery if you require your item for Saturday)

If you order on a Saturday or Sunday this service will deliver Tuesday.

 

EXPRESS FAST TRACK SATURDAY DELIVERY – Guaranteed to arrive Saturday by 1pm

This Fast track service ships via Royal Mail Special Delivery. This guarantees you will receive your item before 1pm on Saturday if ordered Friday by 3pm.

This service is fully tracked and requires a signature.

 

Please note if we require anything from you – i.e. handprints, footprints, fingerprints, doodles/handwriting or scan prints, our handling time will commence from when we confirm we have received these. If you are unsure please contact us on 01326 290046.

We use Royal Mail as our delivery provider for piece of mind and security. Royal Mail has the very best rate of accuracy for delivery.  All services we use are now Tracked. Unless Specified this service doesn’t require a signature. It is scanned on delivery which allows your parcel to be tracked at every step pf the way. So even if you are not home, your item can still be safely delivered, Sith proof of delivery obtained.

Most of our items will fit through a standard letter box, this excluded our bulkier items such as items requiring a frame.  If you are unsure please contact us on 01326 290046.

 

PLEASE ENSURE YOU INPUT THE CORRECT ADDRESS WHEN ORDERING, IF YOU PROVIDE US WITH THE WRONG ADDRESS, YOUR ITEM WILL BE POSTED TO THE WRONG ADDRESS. PLEASE ALSO ENSURE THAT YOUR ADDRESS IN PAYPAL IS UP TO DATE IF USING PAYPAL EXPRESS CHECKOUT. WE CANNOT ACCEPT RESPONSIBILITY FOR ANY PART OF THE ADDRESS BEING INCORRECT

PLEASE NOTE: WE DO NOT RECOMMEND POSTING TO A BUSINESS ADDRESS – IF YOU CHOSE TO POST TO A WORK ADDRESS, THIS IS ENTIRELY AT YOUR OWN RISK. UNFORTUNATELY IF THE ITEM IS LOST WITHIN THE WORKPLACE WE CANNOT ACCEPT RESPONSIBILITY. THE TRACKING WILL ONLY SHOW DELIVERY TO THE SPECIFIED ADDRESS.

Gift packs

Gift Packs must be redeemed within 6 months of dispatch. If they are redeemed after this date there may be an additional cost due to the fluctuations in the price of silver.