Terms & Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern The Little Keepsake Companies relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term The Little Keepsake Company or us or we refers to the owner of the website. The term you refers to the user or viewer of our website.

The Little Keepsake Companys registered office is March Hare, Kuggar, Cornwall, TR12 7LY Our company registration number is 9030288

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All intellectual property rights are and will remain the property of The Little Keepsake Comapny Any infringements will be taken seriously.
  • All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Website disclaimer

The information contained in this website is for general information purposes only. The information is provided by The Little Keepsake Company and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Every effort is made to keep the website up and running smoothly. However, We take no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Copyright notice

This website and its content is copyright of The Little Keepsake Company 2015 All rights reserved. Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

  • you may print or download to a local hard disk extracts for your personal and non-commercial use only
  • you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

Fingerprint impressions

Once you have ordered you will receive enough fingerprint moulding putty to make an impression and your pack comes with full instructions on how to use it!

In most cases the fingerprint is very clear but it does depend on age and the depth of lines on the finger. Tiny babies will have less defined prints as the lines will not have developed. The shallower the lines the less defined the ridges may be. You will be able to tell from the putty impression how defined the print will be. But even with few lines or undefined ones you still get a lovely finger shaped dimple imprint, as unique as your child and an everlasting memory of how small they once were. We recommend waiting until 18 months to get a lined fingerprint, by agreeing to our terms you are confirming you understand this.

On the order form there is a declaration section for you to sign that you are happy with the moulds. If you are not happy with your moulds please let us know and we can send you out a second set of impression putty. There is a 3 charge for a second set. If your moulds are deemed by us to be unusable when we receive them we will ask you to take them again. Again there will be a 3 charge to do it again. We hope you dont mind this attention to detail but it is best to get it right rather than make the piece and you be dissatisfied!

Hand/Foot/Paw Print Impressions

The printing kits include a special wipe and 2 pieces of special paper which react with the wipe, enough to take 2 prints. As with fingerprints impressions you are asked to sign the declaration to say you are happy with the prints. If you are not happy with your images please let us know and we can send you out a second kit. There will be a 5 charge for this. If your images are deemed by us to be unusable when we receive them we will ask you to take them again. There will be a 5 charge for this. Again this is to ensure the best jewellery is made!

This can be a little forgiving, as we are able to clarify any smudges; the print is resized to fit the jewellery accordingly!

Item descriptions

All images on the website are of pieces made by The Little Keepsake Company. They are the sole property of The Little Keepsake Company.

All individual pieces are handmade, the images on the website are to give you an idea of how the piece will look. Each piece is cast, engraved and polished to a very high standard. Sterling Silver has a very unique and organic property which is a dream to work with, any tiny imperfection in the silver are natural to the product and add to its unique quality, avoid polishing your jewellery with abrasive silver dips as this can remove the substance we use to artificially darken the item to highlight the details.!

As each piece is made by hand and not a machine, every piece is totally unique and will vary in shape and size slightly. It is always easier to match products that are made at the same time, therefore subsequent orders may vary in shape and design. All of our pieces are carefully polished and finished with over 24 different processes! The silver is polished with different grains to eventually achieve a beautiful, shiny finish- but one that is never going to be ‘flawless’.  This in no way takes away from the beauty of our charms, they are totally unique and handcrafted by hand, we take great pride in the finish of our products and we know from our very own market research that our beautiful shiny finish is a market leader! By the nature of handmade silver, it would not be possible to achieve a perfect, flawless finish. We genuinely believe that our finish is the very best anyone can achieve, it had been perfected, lots of blood sweat and tears had gone into it! However, please be aware that these products are hand-made.  As the print is actually impressed into the silver, your charm will not lose any detail, and the print cannot wear away from your jewellery.

All jewellery is and can be susceptible to damage and scratching. Sterling Silver is a relatively soft metal.  We recommend that you remove your jewellery when doing manual work such as housework or gardening or when swimming etc. Your special jewellery will last a lifetime if cared for correctly. We regret your jewellery is not covered under warranty for wear and tear, so we recommend removing your jewellery when doing manual work.

To maintain the original condition of your silver jewellery, polish your pieces regularly using a non-abrasive cleaning cloth available to purchase on the website. Avoid using commercial silver dips as they may remove the dark finish which is used to show up the detail in the piece. Regularly check all fittings for wear and tear. When not in use store your jewellery carefully and separately, ideally in the box it came in, away from direct sunlight, and away from humidity.

Whilst every reasonable effort has been made to ensure that all graphical representations and descriptions of goods available from us correspond to the actual goods, we are not responsible for variations from such descriptions. We reserve the right to alter packaging as necessary.

The nature of handcrafted  Jewellery means that each individual piece is unique and images shown on the website are examples only. This does not exclude our liability for mistakes due to negligence on our part and refers only to minor variations of the correct goods, not different goods altogether.

Handcrafted Items – Cancellation 

We regret that any handcrafted items can not be refunded once the creation process has begun as the silver can not be reused.  The items are uniquely yours and completely custom made, however an order may be cancelled prior to the dispatch of the impression kit for our print jewellery.  At this stage we are more than happy to refund the payment in full.  Unfortunately, if the impression kits have already been dispatched we will refund your payment less a charge of £5 per kit.  If you have returned your prints to us and we have started creating your item – we cannot offer a refund of any sort.

Engraved Items – Cancellation

We regret than any engraved items that have been ordered with personalisation, whether it be with text, prints, doodles or artwork cannot be refunded once the creation process has been started as we are unable to reuse any items that have been engraved with your unique personalisation.  However any items that require an impression kit may be cancelled prior to the dispatch of the impression kit and at this stage we are able to refund the payment in full, if the impression kits have already been dispatched we will refund your payment less a charge of £5 per kit.

Personalised Prints – Cancellation

We regret than any Prints that have been ordered with personalisation, whether it be Scan Prints or Family Prints etc cannot be refunded in full once the creation process has been started.  If we have started creating your item there will be a cancellation fee of £5.

If your order requires an impression kit, it may be cancelled prior to the dispatch of the impression kit and at this stage we are able to refund the payment in full, if the impression kits have already been dispatched we will refund your payment less a charge of £5 per kit.

On an occasion where we have sent out an impression kit, received your prints back, and started to create the artwork, the cancellation fee would be £10 (£5 for the kit and £5 for the creation process that is well under way)

 

We regret that we are unable to cancel an order and refund in full once we have started the process of making it as it is uniquely yours, and is custom made.

Please refer to the Consumer Protection (Distance Selling) Regulations 2000 http://www.legislation.gov.uk/uksi/2000/2334/contents/made

Returns

We hope you are totally overjoyed by your item, unfortunately we are unable to accept returns for a personalised items with the exceptions of the following circumstances

  1. Delivery of a product that is different to that ordered
  2. Where there is a spelling mistake or error in a personal message
  3. Product is faulty, this must be reported within 48 hours of receipt
  4. EARRINGS ARE NON RETURNABLE

Please inspect the goods when you receive them for damage. If you are not entirely satisfied with your purchase please contact us within 48 hours of receipt of goods. We will do everything possible to resolve the problem. Take photographs and email them to us. We may ask that you return the item to us to take a look at it, so we can best advise on a course of action. Items will not be replaced/returned due to misuse.

Please note; items personalised wrong due to the fault of the customer such as wrong spellings or dates, cannot be replaced or refunded so please double check all information added to your order.

We cannot accept returns for an item after 14 days from delivery. In order to keep your item in perfect condition we recommend following the care instructions on our website, also detailed on the care card send with the item of jewellery. We cannot accept responsibility for any items, lost, damaged or mistreated. Silver is a relatively soft metal, and if repeatedly knocked or trapped will become misshapen.

If an item is to be returned we recommend that goods be dispatched via recorded delivery and a receipt is obtained for proof of postage. Until we receive the returns they are the responsibility of the customer. We are unable to accept liability for goods lost or damaged in transit. If you are returning a none personalised item, in order for us to process a refund, the item needs to be returned in an unworn resalable condition. If upon receipt the goods have been worn/damaged the item will be exempt for a refund.

Refunds can take up to 14 days to process once we have receipt of the returning goods.

Your refund will include the postage costs only if the goods were faulty.

For non faulty items we cannot reimburse any postage costs incurred.

Privacy Statement
The purpose of this statement is to let you know what information we collect, how we collect it, and under what circumstances we use it. By visiting our Website, you are accepting the practices described in this Policy. If you do not agree to the terms of this Policy, please do not use the Website.

What happens to the information we collect
The information you give us stays at The Little Keepsake Company and with The Little Keepsake company Partners (if you order a third party product through us). We maintain your information in-house at The Little Keepsake Company. If you want to remove your information from our database, please contact us.

Information we collect
Personal Information: We collect and store information that you provide to thelittlekeepsakecompany.com or our Customer Service Department. When you sign-up for the Little Keepsake Company Newsletter, or place an order, we collect and store some or all of the following information that you provide: name, billing address, shipping address, email address, and telephone number. If you choose to unsubscribe from the The Little Keepsake Company Newsletter your email will be removed from our system.   If you publicly post about The Little Keepsake Company, or communicate directly with us, on a social media website, we may collect and process the data contained in such posts or in your public profile for the purpose of addressing any customer services requests you may have and to monitor and influence public opinion about The Little Keepsake Company. We will not combine such personal data with data from other The Little Keepsake Company databases.

Anonymous Information: Through your use of our Website, we may also gather certain information that does not identify you individually (“Anonymous Information”). We collect and store certain information automatically whenever you interact with our Website. For example, we collect your IP address, location and browser information every time you visit www.thelittlekeepsakecompany.co.uk. We also collect information regarding customer traffic patterns and site usage. This information is used to analyze and improve our Website to give you the best online  experience possible. For more info, please see the “cookies” section.

Use of Personal Information
The personal information actively submitted by you on our www.thelittlekeepsakecompany.com Website will be used for the purpose for which you have specifically submitted them, such as the execution of your purchase order, participation in a contest, receiving information, etc. We may also use this information, and any info collected by means of cookies to improve our Website. We may also share information with companies assisting us in fraud protection and/or investigation. We do not provide this information to these agencies or companies for marketing or commercial purposes.

Use of Anonymous Information
We use Anonymous Information to help us determine how people use parts of the Website and who our visitors are. Anonymous Information is used to help us make www.thelittlekeepsakecompany.com better for our visitors. We also use Anonymous Information to provide analytic data to third parties about how our users collectively use the Website.

Sharing Information with third party processors
For the purpose of operating our business, third parties (e.g. credit card companies, shipping companies, customer service providers,partners) may process your data, however only to the extent this is necessary to conduct The Little Keepsake Company Business. We have procedures in place to ensure that these third party companies value your privacy. We do not sell, trade, share or transfer your personal information to any outside parties other than third party processors. We do not store credit card details nor do we share customer details with any 3rd parties.

User Content Submissions Terms
You acknowledge that you shall be solely responsible for any information, profiles, messages, text, files, images, photos, video, music, sounds, or other content or materials (“User Content”) that you submit, upload, post or otherwise provide or make available to The Little Keepsake company, Inc. (“The Little Keepsake Company,” “us,” or “we”) or its vendors, on or through The Little Keepsake Company website (the “Website”) or otherwise (“Submissions”), including User Content you agree to allow the use of that is on third party companies’ websites, for example Instagram, Twitter, Facebook, Vine, Pinterest and Google+, that are associated with hashtags related to The Little Keepsake Company, including, for example, #TLKC. The Little Keepsake Company expressly disclaims any and all liability in connection with Submissions. Such Submissions may be used on the Website and/or on other The Little Keepsake Company marketing materials, including emails, social media and store signage. By making a Submission, you represent and warrant that you are at least 18 years old and that you have read, understand and agree to be bound by these Terms. If your Submission is selected by The Little Keepsake Company to be used, it may be displayed for other users to see, together with your name and associated Instagram, Twitter, Facebook or Vine (if applicable) profile information (such as your handle and profile picture). You acknowledge and agree that The Little Keepsake Company  is under no obligation to display, feature or use any Submission, but may do so at its sole discretion.

Any Submission will be treated as non-confidential. Any Submission also will be treated as non-proprietary, except as specifically set forth herein. By making a Submission, you hereby grant, and you represent and warrant that you have the right to grant, to The Little Keepsake Company, its affiliated entities, vendors and licensees a nonexclusive, royalty-free, worldwide, perpetual, transferable, irrevocable, and fully sublicensable right and license to use, reproduce, modify, adapt, publish, sell, assign, translate, create derivative works of, distribute, perform and display any Submission, as well as your name, Instagram, Twitter, or Vine handle, Facebook ID, profile picture, image, likeness, comments, posts, statements or other information, in any manner, and in any and all distribution channels, venues, forms, media, or technology, whether now known or hereafter developed, alone or as part of other works, without further notice or any compensation to you. You also acknowledge that your Submission may not be returned and we may use your Submission, and any ideas, concepts or know how contained therein, for any purpose including, without limitation, developing, manufacturing, distributing and marketing products. For clarity, you retain all of your ownership rights in your Submissions.

If you make a Submission, you represent and warrant that you own or have the necessary licenses, rights, consents, and permissions to make the Submission and to grant to The Little Keepsake Company  the license rights contained in these Terms; that any Submission you make will not contain third party copyrighted material, or material that is subject to other third party proprietary rights, unless you have the necessary licenses, rights, consents, and permissions from the rightful owner of the material or are otherwise legally entitled to make the Submission and to grant to The Little Keepsake Company the license rights contained in these Terms; and that your Submission will not infringe or violate the rights of any third parties, including, but not limited to, copyrights, trademarks, rights of publicity/privacy, patent, trade secret or confidentiality. You further represent and warrant that your Submissions comply with all applicable laws, rules and regulations, and any third party agreements to which you are subject, including Instagram’s, Twitter’s, Facebook’s, Vine’s, Pinterest’s and Google+’s Terms of Use.

You further represent and warrant that your Submissions do not constitute or contain software viruses, commercial solicitation, chain letters, mass mailings, or any form of “”spam.”” You may not use a false email address, impersonate any person or entity, or otherwise mislead us as to the origin of any Submission. You agree to indemnify The Little Keepsake Company, our vendors, and third parties such as Instagram, LLC, Twitter Inc., Facebook, Inc., Vine Labs, Inc., Pinterest, Inc. and Google Inc. and any of our or their respective parents, affiliates, licensees, licensors, and each of our or their respective officers, directors, employees, successors, agents and assigns, for all claims arising from or in connection with (a) the use of any Submission, including, without limitation, all claims arising out of or based upon copyright or trademark infringement, misappropriation, invasion of privacy, defamation, right of publicity and/or any blurring, alteration, editing, morphing, distortion, illusionary effect, faulty reproduction, fictionalization or use in any composite form of your or any other person’s or entity’s name, Instagram, Twitter, or Vine handle, Facebook ID, profile picture, image, likeness, comments, posts, statements or other information and/or the Submission; or (b) any breach or alleged breach by you of any of these Terms or applicable laws.

The Little Keepsake Company  does not guarantee any confidentiality with respect to Submissions your make and such Submissions may be made available to the general public, and may be used by The Little Keepsake Company  without restriction. You further irrevocably waive any rights of publicity and privacy, any “”moral rights”” or other rights with respect to attribution of authorship or integrity of materials regarding any Submission that you may have under any applicable law or under any legal theory.

The Little Keepsake Company  reserves the right, at its sole discretion, to edit any Submission and to choose to include or not include such Submission on the Website or otherwise use the Submission. You acknowledge and agree that all editorial decisions regarding the use of your Submission are solely at The Little Keepsake Company’s discretion, and that we may combine, format, configure and otherwise edit your Submission in its sole discretion. Your hereby waive any right to inspect or approve your Submission before it is used. The Website may include the opinions, statements and other content of third parties. The Little Keepsake Company  is not responsible for screening, monitoring or verifying such content, including such content’s accuracy, reliability or compliance with copyright or other laws. Any opinions, statements, or other materials made available by third parties through the Website are those of such third parties and not of The Little Keepsake Company , including its licensors and/or vendors, and The little Keepsake Company does not endorse any such opinions, statements, or materials. The Little Keepsake Company  reserves the right to remove Submissions at any time without prior notice.

To the fullest extent permitted by applicable law, you hereby release, hold harmless, and forever discharge The Little Keepsake Company from any and all claims, actions, causes of action, demands, rights, damages, costs, and expenses (collectively, “Claims”) arising out of, related to, or in any way connected with the exercise by Dispersive Technologies of the rights granted herein, including, without limitation, any and all Claims for invasion of privacy, infringement of my rights of privacy and/or publicity, infringement of my intellectual property rights, defamation, or portrayal in a false light. If you are a California resident, you waive your rights with respect to California Civil Code Section 1542, which provides “A general release does not extend to claims which the creditor does not know or suspect to exist in his favor at the time of executing the release, which if known by him must have materially affected his settlement with the debtor,” as well as under any statute or common law principle of similar effect which restricts the release of claims which the releasing party does not know or suspect at the time of the release, which if known would have materially affected the decision to agree to release.

You acknowledge and agree that The Little Keepsake Company has no control over, and shall have no liability for any damages resulting from, the use (including, without limitation, re-publication) or misuse by any third party of any Submission.